Terms and Conditions


Woollow Terms and Conditions

The user agrees to comply with the listed terms and conditions by using this site. The name of our business is Woollow, and the terms “us” or “we” refer to the website’s owner. The term “you” is referring to the website user. Our office is located at 2669 Pangburn Hollow Rd, Monongahela, PA. 15063

Privacy Policy – Your privacy is important to us. You can visit our online store without giving us any of your personal information. There are times when we may need information from you. You may give us information to subscribe to our newsletter or to process an order. We will respect your request if you do not wish us to make further contact with you. All provided information will not be sold, traded, or given to a third party.

Payment Policy – We accept payment through PayPal. You can use this method to pay with your credit or debit card without having to sign up for a PayPal account. You can choose the PayPal option during checkout. After you submit your order, click the “Pay Now” button. Scroll down and you will see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account. Please contact us if you have any problems with payment.

Shipping Policy – Most items are shipped USPS. They are sent standard shipping with online tracking. If a faster shipping is needed, please contact us. We will ship to the PayPal shipping address. Estimated shipping times in the USA are 3-5 days on the east coast and approximately 1-2 weeks everywhere else in the US. If we ship overseas, customs can delay packages for up to 6 weeks, it doesn’t happen often but it can happen.

Returns Policy – If you are unhappy with your purchase for any reason, please contact us. We will do our best to resolve the problem quickly. Return shipping is free! Once we have received your return, your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. We will reimburse you for the cost of return shipping.

Questions? Please don’t hesitate to call our customer service at 412-445-2257.

Wholesale Policy – We accept wholesale orders with no minimum order. Please contact us for more information.

Disclaimer – Willow is not responsible for any content that is not owned by the site, including posts to chats and forums or information found on third-party websites that are linked to ours.

We pledge to our customers to provide top-quality products and the best customer service possible.

Complaints – We understand that on rare occasions things can go wrong. If you wish to make a complaint, we will respond and work with you to solve the problem within 24 hours.

Copyrights and Trademarks – The trademarks, names, logos, and service marks displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or part, without written permission of the author.

Modification – Woollow reserves the right to revise the terms and conditions of this agreement at any time. Any such revision will be binding and effective immediately upon posting the revised agreement on our website. Your continued use of our site constitutes an agreement to any revision of the terms and conditions of this agreement.


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